Leads stop disappearing at night and on weekends
A large share of enquiries to a small business arrive when nobody is there to answer. Rinkoto closes that gap honestly: it never pretends to be a live operator, and it never leaves the visitor with nothing.
Outside business hours the Rinkoto widget tells visitors directly that the team is offline, the AI keeps answering questions about prices, services and hours, and the visitor can leave a name and phone number for a callback. The request reaches the owner in Telegram immediately and is waiting in the dashboard in the morning.
What usually happens after closing time
Three familiar scenarios — and what is wrong with each.
The chat simply goes quiet
A visitor asks a question and nothing happens. A minute later they are with a competitor who answered.
A bot pretending to be human
“An operator will be with you shortly” at midnight is a promise nobody intends to keep. By morning the person has hired someone else.
A contact form and silence
They left their details, but the “how much does it cost” question went unanswered. The lead is cold and you call back blind.
How Rinkoto handles it
You set the schedule — the widget then behaves differently during and outside working hours.
- 1
An honest notice
Outside working hours the chat window shows a clear banner: the team is offline and here is when they are back. No fake “connecting you to an operator”.
- 2
The AI keeps working
Questions about prices, services, timing and location are answered right away from the information you provided. The visitor gets value instead of silence.
- 3
The callback form is up front
The name-and-phone form is shown without extra clicks, so nobody has to work out how to leave their details.
- 4
The request reaches your Telegram
A card with the name, phone number and conversation history lands in your personal Telegram. In the morning you just call back — the context is already there.
Setting the schedule
All in the dashboard, no developer needed.
- Time zone — the widget works from your local time, not the server’s.
- Opening hours per weekday, including overnight shifts that cross midnight.
- Your own after-hours message — for example, “We close at 8pm, but the AI can answer now and a technician will call you in the morning.”
- Days off are switched with a single toggle.
Frequently asked questions
- What does a visitor see at night?
- The usual chat window with a clear banner saying the team is offline and when they will be back. The AI answers questions as normal, and the callback form is available right below the conversation.
- Does the AI switch off outside working hours?
- No — that is exactly when it earns its keep. The AI keeps answering from your business data and additionally knows it is outside working hours, so it never promises an immediate call from a manager.
- Where do night-time requests go?
- The request card arrives in your Telegram immediately, and the lead itself is stored in the dashboard with a status so nothing is lost by morning. Leads export to CSV.
- What if I work around the clock with no schedule?
- Then leave the schedule switched off — the widget behaves the same at any hour and the AI always answers.
- Can I answer at night myself when I am awake?
- Yes. Notifications reach Telegram at any hour: if a question looks worth taking, answer it yourself and the AI steps out of that conversation.
Stop losing evening enquiries
Tell us how your business runs and which hours you keep — we will help set up the schedule and the after-hours message.
Message us on Telegram