About Rinkoto

What Rinkoto is

Two things in one service: an AI that talks to visitors on your site, and one mailbox for every channel your customers write to. No separate CRM to install — and no separate app either.

An AI widget on your site

A chat button in the corner of the page. The AI answers questions about services, prices and opening hours around the clock, from the data you gave it.

One shared inbox

Website, Telegram, VK, Avito and MAX in a single window. No five open tabs and no trying to remember where a customer asked something.

Replies from personal Telegram

When a human is needed, the conversation reaches you in the messenger you already use. You answer there, the customer sees it in the chat on your site.

Where the name comes from

Rinkoto is built from two Japanese roots: rin, a small bell, and koto, a word. Together: “the bell that speaks”.

Two sounds live in that name — the ping of an incoming message, and the bell above the door of a small shop that rings when a customer walks in. Which is exactly the job: let you know somebody has arrived, and keep talking to them while you are busy.

Who it is for

Small service businesses where the owner answers customers personally and has no wish to run a CRM just for that.

Repair shops and services

Device repair, car services, dry cleaners. Customers ask about prices and turnaround — and they ask it the same way a hundred times a month.

Salons and studios

Hairdressers, barbershops, nail studios. “Any slots today?” and “how much is it?” are questions the AI answers instantly.

Clinics and practices

Dentistry, cosmetology, veterinary care. Schedules, treatments, how to prepare for a visit — strictly from your data, with nothing invented.

Shops and showrooms

Stock, delivery, returns policy. The visitor gets an answer at midnight, you get a ready-made request in the morning.

If you run a twenty-person sales team on your own CRM, Rinkoto is probably not for you. We build for businesses whose “sales department” is the owner with a phone in hand.

Product principles

The rules we make decisions by. Not slogans — you can see each of them in how the product behaves.

1. 1

   The AI answers from your data, it does not invent

   You describe your services, prices, hours and common questions, and the AI answers from that. When the data is missing it says honestly that it will check with a human, instead of quoting a plausible-sounding number.

2. 2

   Honesty with the visitor

   Outside working hours the widget says plainly that the team is offline and offers a callback request. We do not pretend there is a live agent when there is not.

3. 3

   The widget does not break your design

   It is isolated in a Shadow DOM, so it never fights your styles or scripts. It picks up your site’s light or dark theme on its own, and you choose the colour and shape.

4. 4

   The owner replies wherever it suits them

   Conversations arrive in the personal Telegram you already have. The web inbox exists, but it is a choice — not one more panel you are obliged to live in.

Where we are today

Rinkoto launched in 2026 and is in early access. Some of it is already running for our first users, some is still being built, and there is no public price list yet — terms are agreed individually.

We are not pretending to be a big company: the product is made by a small team. The upside is that a message usually gets an answer the same day, and a sensible request can reach the product within a week.

How to reach us

Telegram is the fastest way to ask a question, get set up or discuss terms. Send feedback there too: what is broken, what is missing and what we should be doing differently. In early access those messages change the product directly.

• Message us on TelegramQuestions, onboarding and early-access terms.
• Rinkoto channelProduct updates and service news.